Billing Terms & Conditions

Last Updated: 28 August 2026

These Billing Terms & Conditions explain the rules that apply to payments, billing information, order charges, and payment authorisation when purchasing products from Romiley Pet Stop through romileypetstop.co.uk.

By placing an order through our website, you agree to these Billing Terms & Conditions together with our Terms of Service, Returns & Refund Policy, Shipping & Delivery Policy, Privacy Policy, and any other policies that apply to your purchase.

1. About Romiley Pet Stop

This website is operated by:

Romiley Pet Stop
Business type: Individual
Owner: Jessica Zamora
13 The Precinct
Romiley
Stockport SK6 4EA
United Kingdom

Phone: +44 161 430 2187
Email: contact@romileypetstop.co.uk
Website: romileypetstop.co.uk

2. Acceptance of These Billing Terms

The products, prices, and information displayed on our website generally represent an invitation for customers to submit an order.

When you place an order, you are making an offer to purchase the selected products subject to these Billing Terms & Conditions and our other applicable website policies.

Submitting an order does not automatically mean that the order has been accepted.

We may need to verify:

Product availability
Payment authorisation
Billing information
Delivery information
Fraud prevention checks
Other relevant order details

A contract for the purchase of goods will arise when the order is accepted in accordance with our Terms of Service.

By completing checkout, you confirm that:

The information you provide is accurate and complete
You are authorised to use the selected payment method
You agree to pay the total amount shown at checkout
You accept the policies and terms applicable to your purchase

If you do not agree with these terms, you should not submit an order through our website.

3. Accepted Payment Methods

Romiley Pet Stop may accept the following payment methods where they are made available during checkout:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Klarna
Maestro
Mastercard
Shop Pay
UnionPay
Visa

The payment options shown during checkout represent the methods currently available for your particular transaction.

A payment method may not be available in every situation and may depend on factors such as:

Your location
Device or browser
Payment provider
Transaction amount
Payment provider eligibility rules
Checkout configuration

We may add, remove, or change available payment methods from time to time.

4. Payment Currency

Unless clearly indicated otherwise, all prices on romileypetstop.co.uk are displayed and charged in:

Pounds Sterling (GBP)

If your card, bank account, or digital wallet is maintained in another currency, your financial institution may convert the transaction into your local currency.

Any exchange rate, foreign transaction fee, conversion fee, or other charge imposed by your bank or payment provider is determined independently by that provider.

Romiley Pet Stop does not control such charges.

5. Payment at Checkout

Payment must normally be authorised at the time you complete checkout.

Before submitting your order, you will have an opportunity to review the amount payable.

The checkout total may include:

Product prices
Product quantities
Delivery charges
Discounts or promotional deductions
Any other clearly disclosed applicable charges

Please review your order carefully before confirming payment.

6. Secure Payment Processing

Payments made through our website are processed using trusted third-party payment service providers.

Depending on the payment method selected, your payment details may be submitted directly to the relevant payment provider through a secure payment environment.

Where payment information is processed directly by a third-party provider, Romiley Pet Stop does not store or have access to your complete card number or full payment credentials.

Payment providers may use their own security systems, fraud detection tools, authentication procedures, and privacy practices.

7. Billing Information

You are responsible for providing accurate billing information during checkout.

This may include:

Full name
Billing address
Postcode
Email address
Telephone number
Other information requested by the payment provider

Where applicable, billing information should correspond with the information held by your bank, card issuer, or payment provider.

Incorrect or incomplete information may cause:

Payment rejection
Additional verification
Order processing delays
Order cancellation

8. Payment Authorisation

All payments are subject to approval by the relevant payment provider.

A transaction may be declined or delayed for reasons including:

Insufficient funds
Incorrect card details
Expired payment credentials
Incorrect billing information
Security restrictions
Authentication failure
Fraud prevention checks
Restrictions imposed by the card issuer or payment provider

If a payment is declined, we recommend checking your information and contacting your bank or payment provider if necessary.

Romiley Pet Stop does not control approval decisions made by independent payment providers.

9. Fraud Prevention

To protect customers and our business, transactions may be subject to fraud prevention and security checks.

We may take reasonable steps to verify an order where:

The transaction appears unusual
Billing and delivery information are inconsistent
A payment provider identifies a potential risk
We suspect unauthorised use of a payment method
Further verification is reasonably necessary

We may delay, refuse, or cancel an order where we reasonably believe the transaction may be fraudulent, unauthorised, or unlawful.

If an order is cancelled after payment has been successfully collected, the appropriate amount will be refunded where required.

10. Pricing Accuracy

We make reasonable efforts to ensure that prices displayed on our website are accurate.

However, occasional pricing or technical errors may occur.

If we identify an obvious error before accepting an order, we may:

Correct the price
Contact you to explain the error
Give you the option to proceed at the correct price
Cancel the affected item or order

Where payment has already been collected for an order that is subsequently cancelled because of a genuine pricing error, the relevant amount will be refunded.

11. Price Changes

Product prices may change from time to time.

Changes generally apply to future orders and do not normally affect an order that has already been accepted, except where an obvious error has occurred or where otherwise permitted by law.

Prices displayed at the time of checkout will normally determine the amount payable for that transaction.

12. Klarna and Other Buy-Now-Pay-Later Services

Where Klarna or another instalment or deferred-payment option is available at checkout, that service is provided by an independent third-party payment provider.

Eligibility for such payment options is determined by the relevant provider and may be subject to:

Credit or eligibility checks
Minimum or maximum order values
Age requirements
Geographic restrictions
The provider's own terms and conditions
Separate payment schedules

Romiley Pet Stop does not control whether a customer is approved for a third-party financing or deferred-payment service.

Any repayment obligations associated with such a service are governed by the agreement between you and the relevant provider.

13. Third-Party Payment Provider Terms

By choosing a payment service such as:

Apple Pay
Google Pay
Klarna
Shop Pay
Card payment services

you may also be agreeing to separate terms provided by the company operating that service.

Those providers may have their own:

Privacy policies
Security procedures
Payment terms
Eligibility requirements
Refund processing procedures

We recommend reviewing those terms where appropriate.

14. Duplicate or Unexpected Charges

If you believe that you have been charged incorrectly or more than once for the same transaction, please contact us promptly.

When contacting us, please provide:

Your order number
The date of the transaction
The amount charged
A brief description of the issue

For security reasons, please do not send us your complete card number, security code, password, or other sensitive payment credentials.

We may need to review our records and, where appropriate, ask you to contact your bank or payment provider.

15. Pending Transactions

In some cases, your bank or payment provider may display a transaction as pending or temporarily reserved before an order is fully processed.

A pending authorisation is not always the same as a completed charge.

The length of time a pending authorisation remains visible is determined by the relevant financial institution or payment provider.

If an order is cancelled before payment is fully captured, the temporary authorisation may disappear automatically according to your provider's procedures.

16. Order Cancellation and Payments

If we cancel an order after successfully collecting payment, we will refund the relevant amount where required.

Refunds will normally be returned to the original payment method.

The time required for the refunded amount to become visible may depend on your:

Bank
Card issuer
Digital wallet provider
Payment processor

Please refer to our Returns & Refund Policy for more information.

17. Refunds

Where a refund is approved, it will normally be processed using the original payment method used to complete the transaction.

We generally cannot redirect a refund to an unrelated card, account, or alternative payment method.

Once a refund has been issued, the processing time before the funds appear in your account is controlled by the relevant payment provider.

18. Chargebacks and Payment Disputes

If you believe there is a genuine problem with an order or charge, we encourage you to contact Romiley Pet Stop first so that we can try to resolve the issue.

If you submit a chargeback or payment dispute through your bank or payment provider, we may provide relevant transaction information to that provider in order to respond to the dispute.

This information may include:

Order records
Payment confirmation
Delivery information
Customer communications
Refund information
Other evidence reasonably relevant to the transaction

Nothing in this section prevents you from exercising rights available through your bank, payment provider, or applicable law.

19. Payment Security

Customers should take reasonable precautions to protect their payment accounts and devices.

You should not share:

Card security codes
Online banking passwords
Digital wallet passwords
Account verification codes
Other confidential authentication details

Romiley Pet Stop will not normally ask you to provide full sensitive payment credentials by email or telephone.

If you receive a suspicious communication claiming to be from Romiley Pet Stop, please contact us directly using the information published on our website.

20. Receipts and Order Confirmation

After an order is placed, you may receive an electronic confirmation containing relevant transaction details.

Please retain your order confirmation for your records.

It may include information such as:

Order number
Products purchased
Amount paid
Delivery details
Payment status

If you believe any information shown in the confirmation is incorrect, please contact us promptly.

21. Changes to These Billing Terms

We may amend these Billing Terms & Conditions from time to time.

Updates may be made to reflect changes in:

Payment methods
Payment providers
Checkout technology
Billing procedures
Fraud prevention measures
Applicable legal requirements
Business practices

The current version will be published on our website together with the latest revision date.

Changes will generally apply to transactions made after the revised terms become effective.

22. Relationship With Other Policies

These Billing Terms & Conditions should be read together with our other applicable policies, including:

Terms of Service
Payment & Billing Options
Returns & Refund Policy
Shipping & Delivery Policy
Privacy Policy
Cookie Policy

If there is a conflict between these Billing Terms and mandatory consumer rights under applicable UK law, the applicable statutory rights will take priority.

23. Your Statutory Rights

Nothing in these Billing Terms & Conditions is intended to exclude or restrict consumer rights that cannot lawfully be excluded.

Customers may have additional rights under applicable UK consumer protection legislation depending on the circumstances of their purchase.

24. Contact Information

If you have questions about billing, payment authorisation, charges, refunds, or a transaction, please contact:

Romiley Pet Stop
Owner: Jessica Zamora
13 The Precinct
Romiley
Stockport SK6 4EA
United Kingdom