Shipping & Delivery Policy

Last Updated: 28 August 2026

At Romiley Pet Stop, we aim to make the delivery process clear, reliable, and easy to understand.

This Shipping & Delivery Policy explains how orders placed through romileypetstop.co.uk are processed, dispatched, and delivered, including our handling times, available shipping methods, estimated delivery periods, and what to do if a delivery problem occurs.

1. Delivery Area

Romiley Pet Stop currently delivers orders within the United Kingdom, unless a different delivery option is specifically made available at checkout.

Orders are prepared and dispatched from within the United Kingdom.

If we expand our delivery coverage in the future, the available destinations will be shown on our website or during checkout.

2. Order Processing Time

After successful payment confirmation, orders are normally prepared for dispatch within:

1 to 3 business days

Business days are generally Monday to Friday, excluding UK public and bank holidays.

Orders placed during weekends or public holidays will normally begin processing on the next working day.

Order processing may include:

  • Confirming order and payment details

  • Checking product availability

  • Preparing and packing the products

  • Completing shipping documentation

  • Preparing the parcel for collection or dispatch

Please note that processing time is separate from the delivery time provided by the courier.

3. Shipping Methods and Charges

We currently offer the following delivery options where available:

Economy Shipping

Estimated delivery time: 5–8 business days
Shipping cost: Free

Standard Shipping

Estimated delivery time: 3–4 business days
Shipping cost: £15 GBP

The delivery options available for a particular order may depend on the customer's location, the size or weight of the parcel, product availability, or other shipping considerations.

Any applicable shipping charge will be displayed before the customer completes the order.

4. Estimated Delivery Times

Delivery estimates apply from the date your order is dispatched, rather than from the date on which the order was originally placed.

For example, an order may first require up to 1–3 business days for processing before the applicable courier delivery period begins.

All delivery times provided by Romiley Pet Stop are estimates and should not be treated as guaranteed delivery dates.

Although we aim to ensure orders arrive within the expected timeframe, delays may occasionally occur.

5. Circumstances That May Affect Delivery

Delivery may take longer than expected because of circumstances outside our reasonable control, including:

  • Severe weather

  • Courier or postal service disruption

  • Transport delays

  • High seasonal demand

  • Public and bank holidays

  • Industrial action

  • Unusually high order volumes

  • Local delivery restrictions

  • Incorrect or incomplete delivery information

  • Other operational circumstances affecting the courier network

We will make reasonable efforts to ensure orders are dispatched promptly, but we cannot guarantee an exact delivery date where delivery depends on an independent carrier.

6. Dispatch Confirmation and Tracking

Once your order has been prepared and dispatched, you may receive a shipping or dispatch confirmation by email.

Where tracking is available, the relevant courier or tracking information may also be included.

Please note that some delivery services may not provide full tracking at every stage of the journey.

Tracking information may also require some time after dispatch before it becomes active in the courier's system.

7. Providing the Correct Delivery Address

Customers are responsible for entering complete and accurate delivery information when placing an order.

Please check your shipping address carefully before completing your purchase.

This includes:

  • Recipient name

  • House or building number

  • Street name

  • Town or city

  • Postcode

  • Any relevant flat, unit, or apartment information

If you notice an error after placing your order, please contact us as soon as possible.

We will try to correct the delivery details before dispatch where reasonably possible, but we cannot guarantee that changes can be made once an order has entered the fulfilment or shipping process.

8. Orders Sent to an Incorrect Address

If incorrect or incomplete address information supplied by the customer results in a parcel being delayed, returned, misdelivered, or otherwise unable to be delivered, additional costs may apply.

Where an order is returned to us because of incorrect delivery details, we may contact the customer to arrange redelivery.

Additional shipping charges may be required before the parcel can be sent again.

Whether a refund or replacement is available will depend on the circumstances and applicable consumer rights.

Nothing in this section limits any statutory rights that cannot legally be excluded.

9. Delayed Deliveries

If your order has not arrived within the estimated delivery period, please allow for possible courier delays before contacting us.

If the parcel remains significantly overdue, contact Romiley Pet Stop and provide your order details so that we can investigate.

Where appropriate, we may contact the delivery provider to request further information about the location or status of the parcel.

The time required to complete a courier investigation may vary depending on the delivery service used.

10. Lost Parcels

If a parcel appears to have been lost during transit, please contact us as soon as reasonably possible.

We may need to open an investigation with the courier before the parcel can formally be treated as lost.

Depending on the circumstances and the outcome of the investigation, an appropriate solution may include:

  • Re-delivery

  • A replacement order

  • A refund

  • Another suitable remedy

Any remedy will be provided in accordance with the circumstances of the order and applicable UK consumer law.

11. Damaged Deliveries

Please inspect your parcel and products as soon as reasonably possible after delivery.

If your order arrives damaged, please contact us promptly.

We may ask you to provide:

  • Your order number

  • A description of the damage

  • Photographs of the affected item

  • Photographs of the outer and inner packaging

  • Any other information reasonably required to investigate the problem

Please keep the damaged product and packaging until we have advised you what to do next.

After reviewing the issue, we will determine the appropriate solution in accordance with our Returns & Refund Policy and your statutory rights.

12. Missing or Incomplete Orders

If your parcel arrives but one or more products are missing, please contact us as soon as possible.

When contacting us, provide your order number and identify the product or products you believe are missing.

We will review the order and shipping records and take appropriate action where necessary.

13. Failed Delivery Attempts

The courier may make one or more attempts to deliver your parcel.

If nobody is available to accept the delivery, the courier may:

  • Attempt delivery again

  • Leave the parcel in an authorised safe location

  • Deliver it to a nearby collection point

  • Leave instructions explaining how to arrange another delivery

  • Return the parcel to the sender after the courier's holding period has expired

The exact procedure depends on the delivery provider.

Customers are responsible for following any courier instructions relating to collection or re-delivery.

14. Public Holidays and Busy Periods

Processing and delivery may take longer during particularly busy periods.

Examples include:

  • Christmas and other seasonal holidays

  • Black Friday and promotional periods

  • Bank holidays

  • Major sales events

  • Periods of exceptionally high courier demand

We recommend placing time-sensitive orders sufficiently in advance, as estimated delivery dates cannot always be guaranteed during these periods.

15. Delivery Charges and Refunds

Shipping charges are applied according to the delivery method selected at checkout.

Whether an original delivery charge can be refunded depends on the circumstances of the cancellation, return, or delivery problem and any rights available under UK consumer law.

Please refer to our Returns & Refund Policy for further information about returns and refunds.

16. Our Responsibility for Delivery

We aim to work with appropriate delivery providers and to dispatch orders within the processing periods stated in this policy.

Once an order has been handed to the relevant carrier, delivery may be affected by circumstances outside our direct control.

However, nothing in this Shipping & Delivery Policy is intended to exclude or restrict any consumer rights or responsibilities that apply under UK law.

17. Changes to This Policy

Romiley Pet Stop may amend this Shipping & Delivery Policy from time to time.

Updates may be made to reflect changes to:

  • Delivery services

  • Shipping charges

  • Processing procedures

  • Courier arrangements

  • Available delivery areas

  • Business practices

  • Applicable legal requirements

The latest version will be published on our website and will show the date on which it was most recently updated.

18. Contact Us

If you have any questions regarding shipping, delivery, tracking, delayed parcels, missing items, or damaged orders, please contact:

Romiley Pet Stop
Owner: Jessica Zamora
13 The Precinct
Romiley
Stockport SK6 4EA
United Kingdom

Phone: +44 161 430 2187
Email: contact@romileypetstop.co.uk
Website: romileypetstop.co.uk

Opening Hours

Monday to Saturday: 09:00 AM – 05:00 PM
Sunday: Closed