Terms of Sale

Last Updated: 28 August 2026

These Terms of Sale set out the conditions that apply when customers purchase products from Romiley Pet Stop through romileypetstop.co.uk.

Please read these Terms carefully before placing an order. By submitting an order through our website, you agree to these Terms of Sale together with our Terms of Service and other policies that apply to your purchase.

Nothing in these Terms is intended to exclude, restrict, or replace any consumer rights that cannot lawfully be excluded under applicable United Kingdom law.

1. About Romiley Pet Stop

The seller responsible for products purchased through this website is:

Romiley Pet Stop
Business Owner: Jessica Zamora
Business Type: Individual

Business Address:
13 The Precinct
Romiley
Stockport SK6 4EA
United Kingdom

Phone: +44 161 430 2187
Email: contact@romileypetstop.co.uk
Website: romileypetstop.co.uk

References in these Terms to "Romiley Pet Stop", "we", "us", or "our" refer to the business identified above.

References to "you", "your", or "customer" refer to the person purchasing or attempting to purchase products from us.

2. Scope of These Terms

These Terms of Sale apply primarily to consumer purchases made through romileypetstop.co.uk.

They should be read together with our:

• Terms of Service

• Returns & Refund Policy

• Shipping & Delivery Policy

• Payment & Billing Options

• Billing Terms & Conditions

• Privacy Policy

• Cookie Policy

• Legal Notice

Where mandatory consumer law provides rights or remedies that are more favourable to the customer than a provision of these Terms, the applicable statutory rights will take priority.

3. Products Offered for Sale

Romiley Pet Stop sells pet-related products, which may include products such as:

• Pet food

• Treats

• Toys

• Accessories

• Grooming products

• Feeding products

• Animal care products

• Pet supplies

• Other related merchandise

The products available may change from time to time.

We do not guarantee that every product displayed on our website will remain permanently available.

4. Product Information

We make reasonable efforts to provide clear and accurate information about products offered through our website.

Product pages may contain information including:

• Product descriptions

• Images

• Prices

• Dimensions

• Sizes

• Colours

• Materials

• Ingredients

• Manufacturer information

• Usage information

• Availability

However, minor differences may occasionally occur.

Manufacturers may also update packaging, labels, ingredients, colours, designs, or specifications without providing advance notice to retailers.

Where a product's ingredients, warnings, measurements, feeding instructions, or other characteristics are important to you, please review the information provided on the product and its packaging before use.

5. Product Images

Product photographs are intended to represent items as accurately as reasonably possible.

However, the appearance of a product on your screen may differ slightly from the physical product because of factors such as:

• Screen settings

• Device display settings

• Lighting

• Photography

• Packaging changes

• Manufacturer updates

• Natural product variations

A minor visual difference that does not materially change the product will not necessarily mean that the product has been incorrectly supplied.

This does not affect your rights if goods are materially different from their description.

6. Pet Product Suitability

Customers are responsible for considering whether a particular product is suitable for their pet.

Suitability may depend on factors such as:

• Species

• Breed

• Size

• Weight

• Age

• Health condition

• Allergies

• Dietary requirements

• Activity level

• Individual sensitivities

Always review the manufacturer's instructions, warnings, feeding guidance, sizing information, and safety recommendations before using a product.

Information provided by Romiley Pet Stop is intended for general product information and should not be treated as veterinary diagnosis, medical treatment, or professional veterinary advice.

If you are unsure whether a product is appropriate for your animal, you should seek advice from a suitably qualified veterinary professional.

7. Placing an Order

To place an order through our website, customers will normally need to:

1. Select the desired product.

2. Choose any available product options.

3. Add the product to the shopping basket.

4. Review the contents of the basket.

5. Provide the required billing and delivery information.

6. Select an available delivery method.

7. Select an available payment method.

8. Review the total amount payable.

9. Submit the order and payment.

Before submitting an order, customers should review the information entered and correct any errors.

8. Your Offer to Purchase

Products displayed on our website generally constitute an invitation for customers to make an offer to purchase.

When you submit an order, you are making an offer to purchase the products included in that order subject to these Terms.

Receiving an automated acknowledgement that we have received your order does not necessarily mean that your order has been accepted.

9. Order Acceptance

A contract between you and Romiley Pet Stop is formed when we accept your order in accordance with our ordering process.

Depending on our checkout and fulfilment system, acceptance may occur when:

• We send confirmation that the order has been accepted; or

• We dispatch the goods to you.

Until acceptance occurs, we may decline an order where there is a legitimate reason to do so.

10. Reasons an Order May Be Refused or Cancelled

We may be unable to accept or complete an order in circumstances including:

• A product being unavailable

• Insufficient stock

• Payment being declined

• Payment being unable to be verified

• Incorrect billing or delivery information

• Suspected fraudulent activity

• An obvious pricing error

• An obvious product information error

• Delivery being unavailable to the requested destination

• A technical problem affecting the order

• Purchasing restrictions being exceeded

• A transaction appearing to involve unlawful activity

• Circumstances in which supplying the product would breach applicable law

Where an order is cancelled after payment has already been collected, the relevant amount will be refunded where required.

11. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve the product.

Stock levels may change between the time a product is added to a basket and the time the order is completed.

In rare circumstances, a product may become unavailable after an order is submitted.

If we cannot supply a product you ordered, we will take reasonable steps to notify you and refund any amount paid for the unavailable product where appropriate.

12. Purchase Quantity Limits

We may apply reasonable limits to the quantity of certain products that may be purchased in a single transaction or by an individual customer.

Such restrictions may be used to:

• Manage limited stock

• Ensure fair product availability

• Prevent fraudulent activity

• Prevent unauthorised commercial resale

• Comply with legal restrictions

Where necessary, we may reduce quantities or cancel affected products before accepting the order.

13. Prices

Unless expressly stated otherwise, all prices displayed on romileypetstop.co.uk are shown in:

Pounds Sterling (GBP)

The price payable will normally be the price displayed during checkout when you submit your order.

Any applicable delivery charges will be displayed separately before you complete your purchase.

14. Pricing Errors

We take reasonable care to ensure that prices displayed on our website are correct.

However, genuine errors may occasionally occur.

If we discover an obvious pricing error before accepting an order, we may:

• Correct the error

• Notify you of the correct price

• Ask whether you wish to proceed at the correct price

• Cancel the affected order or product

If payment has already been collected and we cancel an order because of a genuine pricing error, the relevant amount will be refunded.

Nothing in this section affects rights available to consumers under applicable law.

15. Price Changes

Prices may change from time to time.

A price change will generally apply only to future orders and will not normally affect an order that we have already accepted.

Promotional prices may only be available during the period stated for the relevant promotion.

16. Promotions and Discount Codes

Romiley Pet Stop may occasionally offer:

• Promotional prices

• Discount codes

• Special offers

• Seasonal discounts

• Other promotional incentives

Unless otherwise stated:

• Promotions may be limited in duration

• Promotional products remain subject to availability

• Discount codes cannot necessarily be combined

• A promotion may be limited to particular products or customers

• A discount code may expire

• Promotions cannot normally be applied retrospectively to completed orders

We reserve the right to correct errors relating to a promotion and to refuse fraudulent or abusive use of promotional offers.

17. Accepted Payment Methods

Payment methods available through our checkout may include:

• American Express

• Apple Pay

• Diners Club

• Discover

• Google Pay

• Klarna, where available

• Maestro

• Mastercard

• Shop Pay

• UnionPay

• Visa

The payment options displayed at checkout represent the methods available for the relevant transaction.

Availability may depend on your location, device, transaction, payment provider, or other eligibility requirements.

18. Payment Authorisation

Payment must normally be successfully authorised before an order can be processed.

Payments may be subject to:

• Card issuer approval

• Identity verification

• Security checks

• Fraud prevention checks

• Payment provider requirements

We are not responsible for a payment being declined by an independent bank, card issuer, digital wallet, or payment provider.

19. Payment Security

Payments are processed using trusted third-party payment providers.

Where payment credentials are submitted directly through an independent payment provider, Romiley Pet Stop does not receive or store your complete card number or full payment credentials.

Customers should never send complete card information, card security codes, banking passwords, or authentication codes to us by email.

20. Klarna and Similar Payment Services

Where Klarna or another deferred or instalment payment method is offered during checkout, that service is provided by an independent third party.

Approval, repayment arrangements, eligibility requirements, credit assessments where applicable, and other conditions are determined by the relevant provider.

Using such a service may create a separate agreement between you and that payment provider.

Romiley Pet Stop does not control whether a customer is approved for an independent payment or financing service.

21. Delivery Area

We currently deliver within the United Kingdom, unless otherwise stated or another destination is specifically made available at checkout.

Available delivery services may vary according to the destination, order characteristics, and courier availability.

22. Order Processing

Orders are normally prepared for dispatch within:

1–3 business days

Business days are generally Monday to Friday, excluding UK public and bank holidays.

Orders submitted on weekends or public holidays will normally begin processing on the next working day.

Processing time is separate from courier transit time.

23. Delivery Options

Our current delivery options may include:

Economy Shipping

Estimated transit time: 5–8 business days
Cost: Free

Standard Shipping

Estimated transit time: 3–4 business days
Cost: £15 GBP

The delivery options and charges displayed during checkout will apply to your order.

24. Delivery Estimates

Delivery periods are estimates beginning from dispatch rather than the date on which an order is submitted.

Delivery may be affected by circumstances such as:

• Courier delays

• Severe weather

• Bank holidays

• Seasonal demand

• Industrial action

• Transport disruption

• Local delivery restrictions

• Other events outside our reasonable control

Please see our Shipping & Delivery Policy for additional information.

25. Delivery Address

You are responsible for providing an accurate and complete delivery address.

Please check your delivery details carefully before completing an order.

If you discover an error, contact us as soon as possible.

We will try to update the address before dispatch where reasonably possible, but we cannot guarantee that changes can be made after fulfilment has started.

26. Delivery and Risk

Where Romiley Pet Stop arranges delivery to a consumer, responsibility for loss or damage to the goods will be dealt with in accordance with applicable UK consumer law.

Generally, risk remains with us until the goods are delivered into the physical possession of you or another person identified by you to receive them, subject to any legally applicable exceptions.

27. Ownership of Goods

Ownership of purchased goods will generally pass to you once:

• The required payment has been received; and

• The goods have been supplied to you.

Nothing in this provision affects applicable consumer rights concerning risk, delivery, or defective goods.

28. Your Right to Cancel an Online Purchase

For eligible distance purchases, UK consumer law generally provides consumers with a statutory cancellation period.

Subject to applicable exclusions, you may normally notify us that you wish to cancel an eligible online purchase within 14 days after receiving the goods, without needing to provide a reason.

Where an order contains multiple goods delivered separately, the applicable cancellation period may begin after the final relevant item is received as provided by law.

You must clearly communicate your decision to cancel.

You may contact us at:

Email: contact@romileypetstop.co.uk
Phone: +44 161 430 2187

Statutory cancellation rights are separate from any additional voluntary return period offered by Romiley Pet Stop.

29. Returning Goods Following Statutory Cancellation

Where a statutory cancellation right applies and you exercise it correctly, the goods should generally be returned within the period required by applicable law.

Unless we agree otherwise or the law requires us to cover the cost, customers may be responsible for the direct cost of returning goods following a change-of-mind cancellation.

You are responsible for taking reasonable care of products while they are in your possession.

Where permitted by law, a refund may be reduced if goods have been handled beyond what would reasonably be necessary to establish their nature, characteristics, and functioning.

30. Our 30-Day Returns Policy

In addition to statutory rights that may apply, Romiley Pet Stop offers a standard return period of:

30 days from the date of delivery

Eligible products should generally:

• Be unused

• Be in a condition suitable for resale

• Include original components and accessories

• Be returned with original packaging where reasonably possible

Certain products may be excluded where permitted by law.

Full conditions are set out in our Returns & Refund Policy.

Our voluntary 30-day policy does not reduce any statutory consumer rights you may have.

31. Products That May Be Excluded From Change-of-Mind Returns

Certain products may not qualify for cancellation or change-of-mind returns where an exception permitted by law applies.

Depending on the circumstances, examples may include:

• Personalised or custom-made products

• Goods made to a customer's specifications

• Goods liable to deteriorate or expire rapidly

• Sealed products that are not suitable for return for health protection or hygiene reasons once unsealed

• Other products legally exempt from cancellation rights

An exclusion from change-of-mind returns does not remove rights you may have where goods are faulty, damaged, misdescribed, or otherwise do not comply with applicable consumer law.

32. Pet Food, Treats, and Hygiene-Sensitive Products

For health, safety, freshness, and hygiene reasons, certain opened pet food, treats, grooming products, or similar products may not be eligible for a standard change-of-mind return where applicable law permits such a restriction.

However, if a product is faulty, damaged, incorrect, unsafe, or not as described, please contact us so that your statutory rights can be assessed separately.

33. Faulty or Misdescribed Goods

Products supplied by Romiley Pet Stop must comply with applicable UK consumer law.

This generally includes requirements that goods be:

• Of satisfactory quality

• Fit for their normal purpose

• Fit for a particular purpose made known where legally applicable

• As described

If you believe that a product is faulty, damaged, incorrect, or not as described, please contact us promptly.

Depending on the circumstances and applicable law, remedies may include:

• A refund

• Repair

• Replacement

• Price reduction

• Another remedy required by law

Your statutory rights relating to defective goods operate independently of our voluntary returns policy.

34. Short-Term Right to Reject Faulty Goods

Where applicable under UK consumer law, consumers may have a short-term right to reject qualifying faulty goods within 30 days, subject to the legal rules applying to the particular product and circumstances.

Different time considerations may apply to goods that are highly perishable or would not reasonably be expected to last for 30 days.

Nothing in these Terms is intended to shorten or remove rights available under the Consumer Rights Act 2015.

35. Refunds

Where a refund is due, it will normally be issued to the original payment method used for the purchase.

The amount and timing of a refund will depend on:

• The reason for the return

• The condition of the goods

• Whether statutory cancellation rights apply

• Whether the goods are faulty

• The delivery method originally selected

• Applicable consumer law

Once we issue a refund, your bank, card issuer, or payment provider may require additional time to credit the funds to your account.

Please see our Returns & Refund Policy for further information.

36. Standard Delivery Charges Following Cancellation

Where applicable UK distance-selling rules require us to reimburse the original delivery charge following a statutory cancellation, reimbursement will generally be limited to the cost of the least expensive standard delivery method offered for the order.

Additional costs associated with an enhanced, premium, or faster delivery method selected by the customer may not be refundable where permitted by law.

37. Exchanges

Exchanges are subject to product availability.

If you wish to exchange a product, please contact us before returning it.

Depending on the circumstances, we may:

• Arrange an exchange

• Offer an alternative

• Ask you to return the original product and place a new order

• Provide another appropriate solution

38. Damaged Deliveries

Please inspect your parcel and products as soon as reasonably possible after delivery.

If an item arrives damaged, please contact us promptly.

We may request:

• Your order number

• Details of the damage

• Photographs of the product

• Photographs of the packaging

• Other reasonable information needed to investigate the issue

Please retain the item and packaging until we advise you about the next steps.

39. Incorrect or Missing Products

If your order contains an incorrect product or an item is missing, please contact us as soon as possible.

Provide your order number and details of the affected product.

We will review our order and dispatch records and provide an appropriate solution where necessary.

40. Manufacturer Instructions and Safety

Customers should use products according to the instructions and warnings supplied by the manufacturer.

This is particularly important for:

• Pet toys

• Feeding products

• Grooming products

• Pet foods and treats

• Collars and harnesses

• Animal care products

• Products intended for supervised use

Products should be regularly inspected where appropriate, and damaged or unsafe products should no longer be used.

Nothing in this provision excludes liability that cannot lawfully be excluded.

41. Allergies and Ingredients

Where products contain food, treats, supplements, grooming preparations, or similar items, customers should carefully review available ingredient and allergen information before use.

Manufacturers may occasionally modify formulations.

For this reason, customers should also check the product packaging received before giving or applying a product to an animal.

If your pet has a known allergy, medical condition, or dietary sensitivity, you should seek appropriate professional advice before introducing an unfamiliar product where necessary.

42. Resale and Commercial Purchases

Unless otherwise agreed, products available through our website are primarily intended for retail consumer purchases.

We reserve the right to investigate, restrict, or decline unusually large orders that reasonably appear to be intended for unauthorised commercial resale.

If you are purchasing wholly or mainly for business purposes, some consumer protections described in these Terms may not apply in the same way.

43. Our Responsibility to Consumers

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

We do not seek to exclude responsibility for:

• Faulty goods where statutory responsibility applies

• Goods that are not as described

• Mandatory consumer rights

• Death or personal injury caused by negligence where liability cannot lawfully be excluded

• Fraud or fraudulent misrepresentation

• Other liability that cannot legally be excluded or limited

Any limitation contained in these Terms applies only to the extent permitted by law.

44. Events Outside Our Reasonable Control

We may experience delays or difficulties caused by events beyond our reasonable control.

Examples may include:

• Severe weather

• Natural disasters

• Transport disruption

• Courier disruption

• Industrial action

• Supply chain disruption

• Power failures

• Internet or communications failures

• Government restrictions

• Public emergencies

• Other circumstances that we could not reasonably prevent

Where such an event affects an order, we will take reasonable steps to minimise the disruption and meet our legal obligations.

45. Personal Information

Personal information collected in connection with an order will be handled in accordance with our Privacy Policy.

This may include information required to:

• Process your order

• Process payment

• Arrange delivery

• Communicate with you

• Prevent fraud

• Handle returns or refunds

• Meet legal obligations

Please review our Privacy Policy for further details.

46. Complaints

If you are dissatisfied with a product, order, delivery, refund, or other aspect of a purchase, please contact us.

We will make reasonable efforts to review and resolve the matter.

Please provide:

• Your name

• Order number

• Contact information

• Description of the issue

• Relevant photographs or supporting information where appropriate

Complaints may be sent to:

Email: contact@romileypetstop.co.uk
Phone: +44 161 430 2187

Nothing in our complaints process prevents you from exercising any rights or remedies available under applicable law.

47. Changes to These Terms of Sale

We may update these Terms of Sale from time to time.

Changes may be made because of:

• Changes to our products

• Changes to delivery arrangements

• Changes to payment methods

• Changes to our business practices

• Changes to our website

• Legal or regulatory developments

The version applicable to an order will generally be the version in effect when the relevant order is placed.

The latest version will remain available on our website.

48. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply.

The affected provision may be modified or disregarded only to the extent necessary to make these Terms legally effective.

49. No Waiver

If Romiley Pet Stop does not immediately enforce a right or provision contained in these Terms, this does not mean that the right or provision has been permanently waived.

50. Governing Law

These Terms of Sale and contracts for consumer purchases from Romiley Pet Stop are generally governed by the laws of England and Wales, subject to mandatory consumer rights and jurisdictional protections available under applicable law.

Nothing in these Terms is intended to prevent a consumer from relying on any mandatory rights relating to the courts or laws applicable to them.

51. Contact Information

If you have questions concerning these Terms of Sale, an order, payment, delivery, return, refund, or product, please contact:

Romiley Pet Stop
Business Owner: Jessica Zamora
13 The Precinct
Romiley
Stockport SK6 4EA
United Kingdom

Phone: +44 161 430 2187
Email: contact@romileypetstop.co.uk
Website: romileypetstop.co.uk

Opening Hours

Monday to Saturday: 09:00 AM – 05:00 PM
Sunday: Closed