Legal notice

Last Updated: 28 August 2026

This Legal Notice provides important information concerning the ownership, operation, and use of romileypetstop.co.uk, the official website of Romiley Pet Stop.

By accessing or using this website, you acknowledge that your use of the website is subject to this Legal Notice together with our Terms of Service and other applicable website policies.

1. Website Operator

The website romileypetstop.co.uk is operated by:

Romiley Pet Stop
Business Owner: Jessica Zamora
Business Type: Individual

Business Address:
13 The Precinct
Romiley
Stockport SK6 4EA
United Kingdom

Phone: +44 161 430 2187
Email: contact@romileypetstop.co.uk
Website: romileypetstop.co.uk

Romiley Pet Stop is the trading name used for the business operated by Jessica Zamora.

2. Business Contact Information

Customers, suppliers, rights holders, and other interested parties may contact Romiley Pet Stop using the following details:

Email: contact@romileypetstop.co.uk
Telephone: +44 161 430 2187

Correspondence may also be sent to:

Romiley Pet Stop
Jessica Zamora
13 The Precinct
Romiley
Stockport SK6 4EA
United Kingdom

3. Opening Hours

Our current business opening hours are:

Monday: 09:00 AM – 05:00 PM
Tuesday: 09:00 AM – 05:00 PM
Wednesday: 09:00 AM – 05:00 PM
Thursday: 09:00 AM – 05:00 PM
Friday: 09:00 AM – 05:00 PM
Saturday: 09:00 AM – 05:00 PM
Sunday: Closed

Messages or enquiries received outside these hours may be reviewed during the next available business period.

Opening hours may occasionally change during public holidays, seasonal periods, or exceptional circumstances.

4. Purpose of This Website

The Romiley Pet Stop website is provided primarily to:

Present information about our business
Display pet-related products available for purchase
Allow customers to place online orders
Provide information regarding payment and delivery
Explain our returns and refund procedures
Provide customer support and contact information
Publish relevant legal and privacy policies
Provide information concerning products and services offered by Romiley Pet Stop

Use of the website for unlawful, fraudulent, abusive, or unauthorised purposes is prohibited.

5. Online Purchases

Products displayed on our website are offered subject to availability and the terms applicable to each transaction.

Placing an order through our website constitutes an offer to purchase the selected products. Orders remain subject to acceptance, payment verification, product availability, and our applicable Terms of Service.

The rules governing online purchases are explained in greater detail in our:

Terms of Service
Billing Terms & Conditions
Payment & Billing Options
Shipping & Delivery Policy
Returns & Refund Policy

Customers should review the applicable policies before completing a purchase.

6. Product Information

Romiley Pet Stop makes reasonable efforts to ensure that product information displayed on the website is accurate and useful.

Product information may include:

Product names
Descriptions
Images
Prices
Sizes
Ingredients
Materials
Features
Manufacturer information
Availability

However, manufacturers and suppliers may occasionally modify packaging, ingredients, specifications, designs, colours, or other product characteristics.

Images displayed on the website are intended to represent products as accurately as reasonably possible, but minor differences may occur.

Where a product's ingredients, instructions, warnings, dimensions, or specifications are important to your purchasing decision, you should also review the latest information supplied with the product.

7. Pet Care and Veterinary Information

Any general information about pet products, feeding, grooming, animal care, or product suitability appearing on our website is provided for informational purposes only.

It should not be treated as a substitute for professional veterinary diagnosis, treatment, or advice.

The suitability of a particular product may depend on an animal's:

Species
Breed
Age
Weight
Size
Medical condition
Allergies
Dietary requirements
Individual sensitivities

If you have concerns about your animal's health or whether a particular product is appropriate, you should seek advice from a suitably qualified veterinary professional.

8. Website Content

We aim to maintain accurate and current information on romileypetstop.co.uk.

Nevertheless, occasional errors, omissions, outdated information, or technical inaccuracies may occur.

Where appropriate, Romiley Pet Stop may:

Correct errors
Update product information
Change prices
Update availability
Modify website content
Remove outdated information
Change website functionality

We may make such changes without prior notice where reasonably necessary.

Nothing in this section limits obligations or consumer rights that apply under UK law.

9. Intellectual Property

Unless otherwise stated, original content created for or owned by Romiley Pet Stop may be protected by copyright, trademark, and other applicable intellectual property laws.

This may include:

Original written content
Romiley Pet Stop branding
Original graphics
Original photographs
Website design elements
Marketing materials
Logos owned by Romiley Pet Stop
Original videos and digital materials

Such content may not be copied, reproduced, republished, distributed, modified, commercially exploited, or used in a misleading manner without appropriate permission, except where use is permitted by law.

10. Third-Party Intellectual Property

Our website may display names, logos, product photographs, packaging, descriptions, technical information, or trademarks belonging to manufacturers, suppliers, payment providers, or other third parties.

All third-party trademarks, copyrights, brand names, and other intellectual property remain the property of their respective owners.

The appearance of a third-party brand or trademark on our website does not mean that Romiley Pet Stop owns that intellectual property.

Nothing on this website should be interpreted as granting ownership of third-party intellectual property to Romiley Pet Stop.

For more information concerning copyright matters, please review our Copyright & DMCA Policy.

11. Copyright Concerns

Romiley Pet Stop respects the intellectual property rights of others.

If you believe that material appearing on our website infringes copyright or another intellectual property right that you own or are authorised to represent, please contact:

Email: contact@romileypetstop.co.uk

Please include sufficient information to allow us to identify and review the material concerned.

12. Third-Party Websites

Our website may contain links to websites operated by independent third parties.

These links may be provided for convenience, additional information, payment processing, delivery services, manufacturer information, social media, or other purposes.

Unless expressly stated otherwise, Romiley Pet Stop does not control third-party websites.

We are not responsible for their:

Content
Availability
Security
Privacy practices
Cookie practices
Terms and conditions
Products or services

Visitors should review the applicable policies of external websites before providing personal information or completing transactions through them.

13. Third-Party Services

Our website may depend on third-party providers for functions such as:

Website hosting
E-commerce technology
Payment processing
Digital wallets
Analytics
Delivery and courier services
Website security
Customer communications
Other technical services

These providers may operate under their own terms, privacy policies, and security procedures.

Romiley Pet Stop does not control independent decisions made by third-party providers, such as payment authorisation decisions or external service availability.

14. Payment Information

Unless otherwise stated, prices displayed on our website are in Pounds Sterling (GBP).

Payment methods available during checkout may include:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Klarna, where available
Maestro
Mastercard
Shop Pay
UnionPay
Visa

Available payment methods may vary according to the transaction and checkout configuration.

Payments are processed through trusted third-party payment service providers.

Where card or payment credentials are entered directly into a third-party payment environment, Romiley Pet Stop does not store or have access to customers' complete card details.

For additional information, please review our Payment & Billing Options and Billing Terms & Conditions.

15. Delivery Information

Romiley Pet Stop currently delivers within the United Kingdom unless otherwise stated.

Orders are normally processed within:

1–3 business days

Our current delivery options may include:

Economy Shipping
Estimated transit time: 5–8 business days
Cost: Free

Standard Shipping
Estimated transit time: 3–4 business days
Cost: £15 GBP

Delivery periods are estimates and may be affected by courier disruption, weather conditions, public holidays, seasonal demand, or other circumstances.

Please review our Shipping & Delivery Policy for full information.

16. Returns and Refunds

Eligible products may generally be returned under our standard returns procedure within 30 days of delivery, subject to the conditions and exclusions explained in our Returns & Refund Policy.

Different rights may apply where a product is faulty, damaged, incorrect, misdescribed, or otherwise fails to meet applicable legal requirements.

Nothing in our website policies is intended to restrict statutory consumer rights that cannot lawfully be excluded.

Please review our Returns & Refund Policy for further information.

17. Privacy and Personal Data

Romiley Pet Stop is committed to handling personal information responsibly.

Personal information may be collected when customers:

Place an order
Contact us
Make a payment
Request a return
Use particular website features
Otherwise interact with our website

Information is handled in accordance with our Privacy Policy and applicable UK data protection requirements.

Our Privacy Policy explains the types of information we may collect, how it may be used, when it may be shared, how long it may be retained, and the rights available to individuals.

18. Cookies

romileypetstop.co.uk may use cookies and similar technologies for purposes including:

Essential website functionality
Shopping basket functionality
Security
Remembering preferences
Website analytics
Performance measurement
Marketing, where applicable

Where consent is legally required for non-essential cookies, such cookies should only be activated after the appropriate consent has been obtained.

Additional information is available in our Cookie Policy.

19. Website Security

Romiley Pet Stop takes reasonable technical and organisational steps designed to support the security of our website and customer information.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Users are responsible for taking reasonable precautions when using online services, including protecting passwords, payment accounts, devices, and other confidential information.

You must not attempt to:

Gain unauthorised access to our systems
Introduce malicious software
Interfere with website functionality
Circumvent website security
Exploit vulnerabilities
Conduct fraudulent transactions

We may restrict access where necessary to protect the website, customers, or our business.

20. Availability of the Website

We aim to make the website available on a reliable basis, but uninterrupted access cannot be guaranteed.

Website availability may occasionally be affected by:

Maintenance
Technical problems
Hosting issues
Security updates
System upgrades
Network disruption
Third-party service failures
Events outside our reasonable control

We may temporarily suspend, modify, or restrict website functionality when reasonably necessary.

21. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.

Nothing in this Legal Notice is intended to exclude:

Mandatory consumer rights
Liability that cannot legally be excluded
Rights or remedies provided by applicable UK law

Subject to applicable law, Romiley Pet Stop will not be responsible for losses resulting solely from circumstances for which the business is not legally responsible.

Information provided on the website should be interpreted together with the applicable product information, policies, and legal rights relating to each transaction.

22. Consumer Rights

Customers purchasing products from Romiley Pet Stop may benefit from rights and protections under applicable UK consumer legislation.

Nothing contained in:

This Legal Notice
Our Terms of Service
Our Returns & Refund Policy
Our Shipping & Delivery Policy
Our Billing Terms
Any other website policy

is intended to remove or restrict statutory consumer rights that cannot lawfully be excluded.

Where mandatory consumer law provides greater protection than a provision of one of our policies, the applicable legal protection will take priority.

23. Governing Law

This Legal Notice and the use of romileypetstop.co.uk are generally governed by the applicable laws of England and Wales.

Nothing in this provision is intended to remove mandatory jurisdictional or consumer rights available to customers under applicable law.

24. Relationship With Other Website Policies

This Legal Notice should be read together with the other policies published by Romiley Pet Stop, including:

Terms of Service
Privacy Policy
Cookie Policy
Shipping & Delivery Policy
Returns & Refund Policy
Payment & Billing Options
Billing Terms & Conditions
Copyright & DMCA Policy
Frequently Asked Questions

Where a specific policy governs a particular matter, the more specific provisions of that policy should be considered together with this Legal Notice and applicable law.

25. Changes to This Legal Notice

We may revise this Legal Notice periodically to reflect changes in:

Our business
Website functionality
Products or services
Contact information
Third-party services
Applicable legal or regulatory requirements
Our website policies

The updated version will be published on this page.

The Last Updated date shown at the top of this Legal Notice indicates the most recent revision.

26. Contact Us

If you have questions about this Legal Notice, our website, an order, or any of our policies, please contact:

Romiley Pet Stop
Business Owner: Jessica Zamora
13 The Precinct
Romiley
Stockport SK6 4EA
United Kingdom