Payment & Billing Options

Last Updated: 28 August 2026

At Romiley Pet Stop, we aim to provide customers with secure, convenient, and reliable payment options when shopping through romileypetstop.co.uk.

This policy explains the payment methods we accept, how transactions are processed, and important information regarding billing and payment security.

1. Accepted Payment Methods

Customers may complete purchases using the payment methods made available during checkout.

We currently accept:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Maestro

  • Mastercard

  • Shop Pay

  • UnionPay

  • Visa

The availability of a particular payment method may depend on your device, browser, location, payment provider, or checkout configuration.

2. Payment Currency

Unless clearly stated otherwise, all prices displayed on our website are shown in Pounds Sterling (GBP).

Any applicable product charges, delivery fees, or other costs will be displayed during checkout before you complete your purchase.

If your payment account uses a different currency, your bank or payment provider may apply currency conversion fees or use its own exchange rate.

Romiley Pet Stop is not responsible for fees or exchange rates applied independently by your bank, card issuer, or payment provider.

3. Secure Payment Processing

Payments made through our website are processed using trusted third-party payment service providers.

These providers use their own security systems and technologies to process payment information securely.

Where payment information is entered directly into a third-party payment service, Romiley Pet Stop does not receive or store your complete card number or full payment credentials.

4. Payment Authorisation

Payment must be successfully authorised before an order can be fully processed.

Your payment may be declined for reasons including:

  • Incorrect card or billing information

  • Insufficient funds

  • Expired payment details

  • Security checks performed by your bank or payment provider

  • Restrictions placed on the payment account

  • Suspected fraudulent or unusual activity

If your payment is declined, please check your payment information or contact your bank or payment provider for further assistance.

5. Billing Information

When placing an order, you are responsible for ensuring that the billing information you provide is complete and accurate.

This may include:

  • Your name

  • Billing address

  • Postcode

  • Contact information

  • Other details required by the payment provider

Incorrect or incomplete billing details may result in a payment being delayed, rejected, or flagged for additional verification.

6. Fraud Prevention and Security Checks

To help protect our customers and business against fraudulent transactions, orders may be subject to security or verification checks.

Where reasonably necessary, we may delay or cancel an order if:

  • Payment cannot be verified

  • We suspect unauthorised use of a payment method

  • Billing information appears incorrect or inconsistent

  • The transaction is identified as potentially fraudulent

Where an order is cancelled after payment has already been successfully collected, the appropriate refund will be issued in accordance with our applicable policies.

7. Payment Service Providers

Some payment methods available through our website are operated by independent third-party providers.

Your use of those services may also be subject to the payment provider's own:

  • Terms and conditions

  • Privacy policy

  • Security procedures

  • Eligibility requirements

Romiley Pet Stop is not responsible for independent fees, restrictions, account decisions, or service interruptions imposed by third-party payment providers.

8. Charges and Order Confirmation

Before completing an order, you will have an opportunity to review the products selected and the total amount payable.

The checkout page will normally display:

  • Product prices

  • Quantities

  • Applicable delivery charges

  • Any discounts applied

  • The final order total

Please review this information carefully before confirming payment.

Submitting payment does not necessarily guarantee acceptance of an order. Orders remain subject to availability, payment verification, and our Terms of Service.

9. Refunds

Where a refund is approved, it will normally be returned to the original payment method used for the purchase.

Once we issue a refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Please refer to our Returns & Refund Policy for additional information about refund eligibility and processing.

10. Payment Problems

If you experience a problem while making a payment, please:

  • Confirm that your billing information is correct

  • Check that your payment method is valid

  • Try another available payment method where appropriate

  • Contact your bank or payment provider if the transaction has been declined

If the issue continues, you may contact Romiley Pet Stop for assistance.

11. Changes to Payment Options

We may add, remove, or update available payment methods from time to time.

Payment options displayed during checkout represent the methods currently available for that transaction.

We may also update this Payment & Billing Options policy to reflect changes to our payment providers, checkout systems, or business practices.

12. Contact Information

If you have questions about payments, billing, charges, or a transaction made through our website, please contact:

Romiley Pet Stop
Owner: Jessica Zamora
13 The Precinct
Romiley
Stockport SK6 4EA
United Kingdom

Phone: +44 161 430 2187
Email: contact@romileypetstop.co.uk
Website: romileypetstop.co.uk

Opening Hours

Monday to Saturday: 09:00 AM – 05:00 PM
Sunday: Closed