Terms of service

Last Updated: 28 August 2026

Welcome to Romiley Pet Stop.

These Terms of Service set out the rules that apply when you access romileypetstop.co.uk, browse our website, communicate with us through the website, or purchase products from Romiley Pet Stop.

By using our website or submitting an order, you agree to these Terms together with any policies referenced within them, including our Privacy Policy, Shipping & Delivery Policy, and Returns & Refund Policy.

If you do not accept these Terms, please discontinue use of the website.

1. About Us

This website is operated by:

Romiley Pet Stop
Business type: Individual
Owner: Jessica Zamora
13 The Precinct
Romiley
Stockport SK6 4EA
United Kingdom

Phone: +44 161 430 2187
Email: contact@romileypetstop.co.uk
Website: romileypetstop.co.uk

References in these Terms to "Romiley Pet Stop", "we", "us", or "our" refer to the business identified above.

References to "you" or "your" refer to the person accessing our website or purchasing products from us.

2. Using Our Website

You may use our website only for legitimate and lawful purposes.

When using romileypetstop.co.uk, you must not:

Use the website in violation of applicable laws or regulations
Attempt to gain unauthorised access to our website, servers, systems, or customer accounts
Interfere with the proper operation or security of the website
Introduce viruses, malicious software, harmful code, or other disruptive technologies
Attempt to bypass security or access restrictions
Use automated systems to misuse, overload, or disrupt our services
Impersonate another individual or provide deliberately misleading information
Use the website for fraudulent or unlawful purposes
Reproduce or commercially exploit website content without appropriate permission

We may restrict, suspend, or terminate access to our website where we reasonably believe these Terms have been breached or where necessary to protect our business, customers, or systems.

3. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from technical problems.

Access may occasionally be suspended or restricted for reasons such as:

Website maintenance
Security updates
Technical problems
Hosting interruptions
System upgrades
Circumstances outside our reasonable control

We may modify, suspend, or discontinue parts of the website where reasonably necessary.

4. Product Information

We make reasonable efforts to ensure that product descriptions and other information displayed on our website are clear and accurate.

Product information may include:

Descriptions
Images
Sizes
Measurements
Ingredients or materials, where relevant
Prices
Stock availability
Product features

Despite these efforts, occasional errors or omissions may occur.

Product photographs are intended to help represent the products we sell. Actual colours, packaging, dimensions, or appearance may vary slightly because of manufacturing changes, screen settings, photography, or other factors.

For pet products in particular, manufacturers may occasionally update packaging, ingredients, designs, or specifications. Customers should check the information supplied with the product where this is important to their purchase.

We reserve the right to correct genuine errors and update product information when necessary.

5. Product Availability

All products are subject to availability.

Adding a product to your basket does not reserve that product.

In rare circumstances, an item may become unavailable after an order has been submitted.

If we are unable to supply an ordered product, we will normally contact you and, where appropriate, cancel the affected item or order.

Any payment already received for an item we cannot supply will be refunded using the appropriate payment method.

6. Prices

Unless clearly stated otherwise, prices displayed on our website are shown in Pounds Sterling (GBP).

Prices may change from time to time.

A price change will not normally affect an order that we have already accepted, except where an obvious pricing error has occurred or where otherwise permitted by law.

Delivery charges, where applicable, will be presented separately during the purchasing process.

7. Pricing Errors

We take reasonable steps to ensure that prices displayed on our website are correct.

However, mistakes can occasionally occur.

If a product is listed at an obviously incorrect price, we may contact you before accepting or processing the order.

Depending on the circumstances, we may give you the opportunity to purchase the product at the correct price or cancel the affected order.

If an order is cancelled because of a genuine pricing error after payment has been collected, the relevant amount will be refunded.

Nothing in this section is intended to limit rights available under applicable consumer law.

8. Payment

Payment must be made using one of the payment methods made available during checkout.

Orders may not be processed until payment has been successfully authorised.

Payment transactions may be handled by independent payment service providers.

Where a third-party payment provider processes your transaction, that provider may collect and process payment information according to its own terms and privacy practices.

Romiley Pet Stop does not intend to store complete card payment details where these are processed directly by an authorised third-party payment provider.

We reserve the right to conduct reasonable checks designed to prevent fraud and unauthorised transactions.

9. Placing an Order

When you submit an order through our website, you are making an offer to purchase the products included in that order.

Receiving an automated order acknowledgement does not necessarily mean that your order has been accepted.

An order becomes binding when we accept it in accordance with our ordering process.

Acceptance may occur when we confirm that the order has been accepted or when the goods are dispatched, depending on how our checkout and fulfilment system operates.

We may decline an order where there is a legitimate reason to do so.

10. Reasons We May Refuse or Cancel an Order

We may refuse, reject, or cancel an order in circumstances including:

A product being unavailable
Payment authorisation failing
Suspected fraud or unauthorised payment activity
Incorrect customer or delivery information
An obvious pricing or product information error
Delivery being unavailable to the requested address
Applicable purchasing restrictions being breached
Unusually large quantities suggesting unauthorised resale or misuse
A technical error affecting the order
Circumstances where completing the transaction would breach applicable law

Where we cancel an order after collecting payment, we will refund the relevant amount where required.

11. Quantity Restrictions

We may place reasonable limits on the quantity of particular products that a customer may purchase.

Such restrictions may be introduced to:

Ensure fair availability
Prevent fraudulent activity
Prevent unauthorised commercial resale
Manage limited stock
Comply with legal requirements

Where a purchase limit applies, we may reduce quantities or cancel affected items.

12. Shipping and Delivery

Our available shipping methods, delivery charges, handling periods, and estimated delivery times are explained in our separate Shipping & Delivery Policy.

Current delivery options may include:

Economy Shipping
Estimated transit time: 5–8 business days
Cost: Free

Standard Shipping
Estimated transit time: 3–4 business days
Cost: £15 GBP

Orders are normally processed within 1–3 business days after payment confirmation.

Delivery dates and transit periods are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control.

Please refer to our Shipping & Delivery Policy for full details.

13. Delivery Risk

For consumer orders, responsibility for the goods will be handled in accordance with applicable UK consumer law.

Generally, where we arrange delivery, the risk of loss or damage remains with us until the goods are delivered into the physical possession of you or a person identified by you to receive them, subject to any exceptions provided by law.

Customers remain responsible for providing complete and accurate delivery details.

14. Returns, Cancellations, and Refunds

Returns and refunds are governed by our Returns & Refund Policy and applicable UK consumer law.

Under our standard returns policy, customers may request an eligible return within 30 days of receiving their order, subject to the applicable return conditions and exclusions.

Different or additional rights may apply where goods are:

Faulty
Damaged
Incorrect
Misdescribed
Not of satisfactory quality
Otherwise not supplied in accordance with applicable consumer law

Nothing in these Terms removes or reduces statutory rights that cannot legally be excluded.

15. Pet Product Information

Products sold by Romiley Pet Stop may include food, treats, accessories, toys, grooming products, animal care products, and other pet-related goods.

Customers are responsible for determining whether a product is appropriate for their particular animal, taking into account matters such as:

Species
Breed
Age
Size
Weight
Allergies
Dietary requirements
Individual sensitivities
Manufacturer recommendations

Product information provided on our website is general information and should not be regarded as veterinary advice.

Where you have concerns about an animal's health, nutrition, treatment, or suitability for a particular product, you should seek appropriate advice from a qualified veterinary professional.

16. Product Instructions and Safety

Customers should read and follow any manufacturer instructions, warnings, age recommendations, feeding guidelines, storage requirements, or safety information supplied with a product.

Pet toys and accessories should be used appropriately and, where necessary, under suitable supervision.

Products that become damaged or unsafe should no longer be used.

We are not responsible for loss caused by using a product in a manner that is contrary to the manufacturer's instructions or its reasonably intended purpose, except where liability cannot legally be excluded.

17. Intellectual Property

Unless otherwise stated, the content appearing on romileypetstop.co.uk is owned by, licensed to, or lawfully used by Romiley Pet Stop.

Protected content may include:

Written content
Business branding
Logos
Graphics
Photographs
Website layouts
Designs
Product presentation
Videos
Digital materials

Intellectual property belonging to manufacturers, suppliers, or other third parties remains the property of its respective owner.

You may view our website and make reasonable copies for your own personal and non-commercial use where permitted by law.

You must not reproduce, modify, distribute, publish, sell, license, commercially exploit, or systematically copy protected website content without the relevant permission.

18. User Communications

If you send us enquiries, feedback, product questions, or other communications, you are responsible for ensuring that the information you provide is lawful and does not infringe the rights of another person.

You must not submit material that is:

Unlawful
Fraudulent
Abusive or threatening
Malicious
Defamatory
Infringing
Designed to compromise website security

19. Third-Party Services

Our website may rely on third-party providers for services such as:

Payment processing
Website hosting
E-commerce functionality
Analytics
Delivery
Communications
Technical infrastructure

The availability and operation of those services may be subject to the terms and practices of the relevant provider.

20. Links to External Websites

romileypetstop.co.uk may contain links to websites operated by independent third parties.

These links may be provided for convenience or additional information.

Unless expressly stated otherwise, we do not control third-party websites and are not responsible for their content, availability, privacy practices, terms, or security.

Accessing an external website is at your own discretion, and we recommend reviewing the third party's applicable terms and privacy information.

21. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict liability for matters that cannot legally be excluded under UK law, or to remove any statutory rights available to consumers.

Subject to those protections, Romiley Pet Stop will not be responsible for losses that were not reasonably foreseeable when a contract was formed or that result from circumstances for which we are not legally responsible.

Where you are purchasing as a consumer, these Terms do not limit any mandatory remedies or protections available to you under applicable consumer law.

22. Business Use

Our website and retail services are primarily intended for consumer purchases unless otherwise agreed.

If products are purchased wholly or mainly for business, trade, or resale purposes, different legal rules may apply.

We reserve the right to refuse purchases that appear to involve unauthorised commercial resale.

23. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay in performing obligations where that failure results from circumstances outside our reasonable control, to the extent permitted by law.

Examples may include:

Severe weather
Natural disasters
Transport disruption
Courier disruption
Industrial action
Internet or communications failures
Government restrictions
Supply chain disruption
Public emergencies
Other events we could not reasonably prevent

Where such an event affects an order, we will take reasonable steps to minimise the impact.

24. Privacy and Personal Information

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable UK data protection legislation.

Please review our Privacy Policy for information about:

What personal information we collect
Why we use it
Who we may share it with
How long it may be retained
Your data protection rights
Cookies and website technologies

25. Severability

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision may be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

26. No Waiver

If we do not immediately enforce a particular provision of these Terms, this does not mean that we have permanently waived the right to enforce it.

Any waiver applies only where it is expressly given.

27. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes to:

Our products or services
Website functionality
Business practices
Payment or delivery arrangements
Applicable legal or regulatory requirements

The most recent version will be published on this page together with its latest revision date.

Changes will generally apply from the date the revised Terms are published and will not normally alter rights already established under an accepted order unless permitted by law.

28. Governing Law

These Terms and any contractual relationship arising from consumer purchases made through Romiley Pet Stop are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that may apply.

If you are a consumer resident elsewhere in the United Kingdom, you may also have rights relating to bringing proceedings in the courts available to you under applicable law.

Nothing in this section removes any jurisdictional rights that consumers are entitled to by law.

29. Entire Agreement

These Terms, together with the policies and information expressly incorporated into them, form the basis of the agreement between you and Romiley Pet Stop regarding your use of the website and purchases made through it.

Nothing in this section excludes liability arising from fraud or fraudulent misrepresentation.

30. Contact Information

If you have questions regarding these Terms, an order, a product, or our website, please contact:

Romiley Pet Stop
Owner: Jessica Zamora
13 The Precinct
Romiley
Stockport SK6 4EA
United Kingdom