Privacy Policy

Last Updated: 28 August 2026

Romiley Pet Stop respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy describes how we collect, use, store, and protect personal information when you visit romileypetstop.co.uk, purchase products from us, communicate with us, or otherwise interact with Romiley Pet Stop.

We aim to handle personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection requirements.

1. About Romiley Pet Stop

For the purposes of applicable data protection legislation, the business responsible for your personal information is:

Romiley Pet Stop
Business type: Individual
Owner: Jessica Zamora
13 The Precinct
Romiley
Stockport SK6 4EA
United Kingdom

Phone: +44 161 430 2187
Email: contact@romileypetstop.co.uk
Website: romileypetstop.co.uk

2. Personal Information We May Collect

The information we collect depends on how you use our website and services.

Information You Provide to Us

When you place an order, make an enquiry, contact us, or otherwise interact with Romiley Pet Stop, we may collect information such as:

Your full name
Email address
Telephone number
Billing address
Delivery address
Details relating to your orders and purchases
Information contained in messages or enquiries you send to us
Payment-related information required to complete your transaction

Where payments are handled by an external payment provider, your payment details may be processed directly by that provider in accordance with its own privacy and security practices.

Information Collected When You Use Our Website

Certain technical information may be collected automatically when you access our website. Depending on the technologies used on our site, this may include:

Internet Protocol (IP) address
Browser type and version
Device type
Operating system
Pages viewed on our website
Approximate dates and times of visits
Referring pages or websites
General information about how visitors interact with our website

This information can help us maintain the website, understand how it is used, improve performance, and provide a better customer experience.

3. How We Use Personal Information

We may use personal information for purposes including:

Processing and completing customer orders
Arranging delivery or collection of purchased products
Providing customer service and responding to enquiries
Sending important information relating to an order
Managing payments, refunds, returns, and other transactions
Maintaining appropriate business and financial records
Improving our website, products, and customer services
Protecting our business, customers, and website against fraudulent or unlawful activity
Meeting accounting, tax, regulatory, and other legal requirements
Establishing, exercising, or defending legal claims where necessary

We will only use personal information where we have an appropriate legal basis for doing so.

4. Lawful Bases for Processing

Depending on the circumstances, we may process personal information under one or more of the following lawful bases:

Contract

We may process your information when it is necessary to provide products or services you have requested, including processing an order and arranging its delivery.

Legal Obligation

Certain information may need to be processed or retained so that we can comply with legal, tax, accounting, regulatory, or other statutory requirements.

Legitimate Interests

We may process information where it is reasonably necessary for the legitimate operation and protection of our business, provided that those interests do not override your fundamental rights and freedoms.

Examples may include improving our services, preventing fraud, maintaining website security, and managing customer enquiries.

Consent

Where the law requires your consent for a particular activity, we will ask for it before processing your information for that purpose.

Where processing is based on consent, you may withdraw your consent at any time.

5. Sharing Personal Information

Romiley Pet Stop does not sell personal information to third parties.

However, we may provide relevant information to carefully selected companies or service providers where this is necessary to operate our business or provide services to you.

These may include:

Payment processing providers
Banks and financial service providers
Delivery and courier companies
Website hosting providers
E-commerce and website technology providers
IT and technical support providers
Analytics and website performance services
Professional advisers, such as accountants or legal advisers
Government authorities, regulators, courts, or law enforcement agencies where disclosure is legally required

Service providers are expected to handle personal information securely and only for appropriate purposes.

6. International Data Transfers

Some technology or service providers used in connection with our website may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are used where required by applicable data protection law.

These safeguards may include recognised adequacy arrangements or approved contractual protections.

7. How Long We Keep Personal Information

We do not intend to retain personal information for longer than reasonably necessary.

The length of time information is kept may depend on:

The purpose for which the information was collected
The duration of our relationship with a customer
Legal and regulatory record-keeping requirements
Tax and accounting obligations
The need to resolve complaints or disputes
Fraud prevention and security requirements
The establishment or defence of legal claims

When personal information is no longer reasonably required, it may be securely deleted, destroyed, or anonymised.

8. Your Data Protection Rights

Depending on the circumstances and subject to applicable legal conditions, UK data protection law may give you rights concerning your personal information.

These may include the right to:

Request access to personal information we hold about you
Ask us to correct information that is inaccurate or incomplete
Request deletion of personal information in certain circumstances
Request that the processing of your information be restricted
Object to certain types of processing
Request the transfer of certain information in a portable format
Withdraw consent where processing depends on your consent

Some rights are subject to legal exceptions and may not apply in every situation.

To submit a privacy-related request, please contact us at:

Email: contact@romileypetstop.co.uk
Phone: +44 161 430 2187

We may need to verify your identity before completing certain requests.

You may also have the right to raise a complaint with the UK data protection supervisory authority, the Information Commissioner's Office (ICO), if you believe your personal information has not been handled appropriately.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, understand website usage, remember preferences, improve performance, and provide a better browsing experience.

Some cookies may be necessary for the website to operate correctly, while others may be optional.

Depending on the cookies used on our website, you may be able to manage your preferences using the available cookie controls or through your browser settings.

Disabling certain cookies may affect the functionality or performance of parts of the website.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Where third-party providers process payments or other sensitive information on our behalf, we aim to work with reputable providers that maintain appropriate security measures.

However, no website, electronic transmission, or digital storage system can be guaranteed to be completely secure.

11. Children's Privacy

Our website and services are intended primarily for customers purchasing pet-related products and are not specifically designed for children.

We do not knowingly seek to collect personal information directly from children where parental or guardian consent would be legally required.

If we become aware that personal information relating to a child has been collected in circumstances where it should not have been, we will take reasonable steps to address the matter.

12. Third-Party Websites and Services

Our website may occasionally contain links to websites or services operated by third parties.

Romiley Pet Stop is not responsible for the privacy practices, security, or content of independent third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information to it.

13. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes to our business practices, website functionality, service providers, or legal and regulatory requirements.

The latest version will be published on our website, and the date at the top of this policy will indicate when it was most recently updated.

We encourage customers to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy, the way we handle personal information, or your data protection rights, please contact:

Romiley Pet Stop
Owner: Jessica Zamora
13 The Precinct
Romiley
Stockport SK6 4EA
United Kingdom